Course Outline

Safeguarding Adults in a Care Setting             Course contents   What is meant by abuse in care environments   How the law affects what you do How you can contribute to the minimising of abuse How to report and to record information Indications of abuse How to respond to disclosure of abuse How to deal with abusive behaviour The effects of abuse on all those concerned How to share information Ways of assessing risk What to do if you suspect abuse in your workplace Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Commission for Social Care Inspection Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: 3.5 hours Delivery methods: presentation, group discussion, exercises This course provides the underpinning knowledge required for: NVQ Level 2 & 3  HSC 24 and HSC 35

Care Planning Course contents The reasons for planning care Who should participate in the planning process The central principles of care planning Information gathering and the assessment process Categories under which care is planned The process of making, implementing and reviewing care plans The recording process  Which organisations would benefit from this course? Any organisation providing care service to older people: ·        Services registered with the Commission for Social Care Inspection Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: 3.5 hours Delivery methods: presentation, group discussion, exercises This course provides the underpinning knowledge required for: NVQ Level 3 HSC328 NVQ L2 HSC 25

Challenging Behaviour & Control and Restraint Course contents Different types of challenging/inappropriate behaviour Causes of challenging/inappropriate behaviour How to challenge non- violent/violent behaviour Modification of client environment to reduce self-harm Guidelines regarding restraint Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Care Quality Commission Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: 3.5 hours Delivery methods: presentation, group discussion, exercises   Common Illnesses         Course contents                                           The processes of the health problems in the elderly and the effect on the individual Recognising the signs and symptoms of common health problems Obtaining appropriate advice to enable the resident to receive appropriate treatment and care Understanding the role of the carer in the treatment and care of the elderly with specific health problems Health problems affecting: Urinary tract Respiratory tract Digestive system Nervous system Heart Bones/joints Eyes/Ears Skin Epilepsy Diabetes Parkinson's Disease Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Care Quality Commission Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: 3.5 hours Delivery methods: presentation, group discussion, exercises   Communication Skills (2 days) Course contents: Verbal/non-verbal communication Communication difficulties and differences Overcoming difficulties in communication Communication with Adults Undertaking difficult, complex and sensitive communication With colleagues/relatives/other agencies Written Communication Verbal communication Importance of confidentiality Official visits & inspections Advocates Disposal of confidential material   Which organisations would benefit from this course? Any organisation providing care service to older people Services registered with the Care Quality Commission Frail elderly services Mental Health Learning Disabilities Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: 5 hours Delivery methods: presentation, group discussion, exercises     This course provides the underpinning knowledge required for: NVQ Level 2/3 HSC 21 & HSC 31   Death, Dying & Bereavement Course contents Home or hospital? Dying with dignity Loss and bereavement Impact of death Mourning process Support for relatives and care workers Customs, rituals, religious/non-religious beliefs and cultures Communicating difficult news Cardio pulmonary resuscitation policy Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Care Quality Commission Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: 2 x half days Delivery methods: presentation, group discussion, exercises NVQ L3 HSC385   Dementia Care Course contents Main types of dementia Typical progression of the disease Difference between confusion, depression and dementia Principles of caring for someone with dementia Communication Problem drinking in elderly Nutrition Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Care Quality Commission Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: 3.5 hours Delivery methods: presentation, group discussion, exercises   Equal Opportunities & Anti-Discriminatory Practice (2 days) Course contents Understanding tupes of discrimination Effect of stereotyping Awareness of own prejudices, assumptions and values Variations in people's needs and values How equal opportunities/anti-discriminatory practice affects practice Respecting religious, cultural and social needs How to reduce the impact of discrimination Relevant Legislation   Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Care Quality Commission Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: 5 hours Delivery methods: presentation, group discussion, exercises Health & Safety Awareness Course contents Dress Office equipment Warning signs Hand tools Accident book Hazard spotting Visitors and contractors Visitor's information Electrical equipment procedure Appliance checks and testing Environmental risk assessment Hazardous substances COSHH Water temperatures Smoking & alcohol Official visits & inspections Security Protective clothing Excreta, blood and body fluids Barrier nursing Accidents that involve the risk of blood-borne infection Infection control Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Care Quality Commission Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: one day/2 half days Delivery methods: presentation, group discussion, exercises This course provides the underpinning knowledge required for ·        NVQ Care Levels 2/3   HSC 22 & HSC 32 Manual Handling   Course contents The legislation in relation to manual handling The biomechanics of the spine in relation to the manual handling of   people and loads The principles of safe manual handling Risk assessments in relation to manual handling The ergonomic approach to manual handling Equal opportunities in relation to manual handling Practical demonstration of safe manual handling techniques Practical moving and handling of people and loads using appropriate moving aids Practical manual handling assessment of student Manual handling test paper Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Care Quality Commission Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: one day Delivery methods: presentation, group discussion, exercises   Medication Policy and Procedure Course contents The legislation in relation to drug administration: Residential Care Homes Regulations 1984 Guidelines for the Safe Handling of Medicines in Residential and Children's Homes Common Drugs and their use Recognising common side effects Management of side effects Which organisations would benefit from this course Any organisation providing care service to Adult services Services registered with the Care Quality Commission Older & Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration:         5 hours Delivery methods: presentation, group discussion, exercises   Personal Care Course contents Why cleanliness is important How to ensure cleanliness How to deal with problems Encouraging independence How to offer support Respecting privacy/maintaining dignity Dressing/undressing residents Bathing/showering Oral hygiene/shaving Nail, hair and ear care Assistance in the use of toilet Dealing with incontinence Recording temperature Which organisations would benefit from this course? Any organisation providing care service Services registered with the Care Quality Commission Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration:      5 hours Delivery methods: presentation, group discussion, exercises This course provides the underpinning knowledge required for:        NVQ Health & Social Care Levels 2   - HSC 29   Pressure Care Course contents                                         A basic understanding of the physiological changes that occur in the development of pressure sores and to provide awareness of the contributing factor Recognising the skin changes that occur prior to the development of a pressure sore Awareness of the measures that can be taken to prevent pressure sores including available equipment   Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Care Quality Commission Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: one day Delivery methods: presentation, group discussion, exercises This course provides the underpinning knowledge required for: NVQ Level 2/3 Health and Social Care Risk Assessment   Course contents  Environmental                  The legislation in relation to risk assessment Planning a risk assessment: the hazard approach and the task approach The 5 key steps to risk assessment: Identify the hazard Identify persons at risk Assess the likelihood of risk of injury Control measures Review of assessment Application of the above techniques to a community setting client Client Procedure for assessing risk Determining the type of risk Degree of risk and decision-making Recording and communication Harmful outcomes            Which organisations would benefit from this course? Any organisation providing care service to older people: Services registered with the Care Quality Commission Frail elderly services Who should attend? All staff working in direct contact with service users, and their line managers Course Duration: 3.5 hours Delivery methods: presentation, group discussion, exercises This course provides the underpinning knowledge required for: NVQ Level 2/3 HSC 32 & HSC 22 Continuous Improvement - Service Plus At FSTS. we believe that continuous improvement doesn't just happen. People do not know what to do with their ideas and innovations. They need a clear process and support to meet this QAF requirement. This course will develop a working understanding of the continuous improvement process and how to achieve it within their teams.  Attendees will be trained in the ‘Quality Seven' The Seven Proven techniques for Service Quality. Course contents Introduction And Introductions Assessing the situation to start Chronic and serious problems Customers and suppliers: the quality chain Finding the facts Determining the causes of poor service Targeting appropriate solutions Implementing solutions and keeping them ongoing Which organisations would benefit from this course? Any organisation which provides housing related support services Mental Health Organisations Any service providing organisation Organisations providing LD services Who should attend? All staff, ideally in work groups. This course is offered at 3 levels, senior, middle management and frontline staff. Course Duration: one day Delivery methods: presentation, group discussion, exercises Working with Black and Minority Ethnic Groups The Quality Assessment Framework requires providers to evidence that "There is a commitment to the values of diversity and inclusion and to practice of equal opportunity (including accessibility in its widest sense) and the needs of black and minority ethnic service users are appropriately met." This workshop considers how providers can appraise their approach to meeting black and minority ethnic community needs.  Course contents Introduction and Introductions The legislative and regulatory context Why bother? Considering current services: What do you need to evaluate? Collecting information Identifying stakeholders Consultation Planning Inclusive Services: Research & Working with stakeholders Consultation & Managing the process Working with specialist agencies Getting the detail right Staffing issues Where it all fits with Supporting People Action Planning Which organisations would benefit from this course? Agencies wishing to ensure that current and future services remain inclusive to members of black and minority ethnic communities Who should attend? : Senior staff responsible for service delivery Trustees/senior staff from small organisations Course Duration: one day Delivery methods: presentation, group discussions, exercises Abuse Awareness (Two Day Course) Course contents What is Abuse? Vulnerability What is it & Why are some more vulnerable than others? What makes abuse more likely? Types of Abuse (e.g. Physical, sexual, financial, psychological, institutional, discriminatory, neglect etc) with examples of each Standards of professional conduct (I seek throughout the course to ensure a healthy balance is maintained between examining abusive models and considering positive ways of working and good practice) Signs of Abuse and what to look out for Dealing with suspected abuse (This links with the Adult Abuse and Child Protection procedures of your organisation and the Administering Authority in which you operate) What are the key features of good Abuse and Whistleblowing polices Key steps in responding to allegations of abuse including how to support a service user who is disclosing abuse Working Safely (This focuses on how we need to look after ourselves as experience suggests that the majority of abusive ways of working involve decent people who have either taken on too much or allow boundaries to become blurred during times of stress) NOTE: The two day course is able to go into much more depth on subjects covered in the one day course in addition to looking at key management issues such as the production of comprehensive polices on abuse and whistleblowing. Which organisations would benefit from this course? People working in services registered with the Commission for Social Care Inspection Organisations in receipt of Supporting People funding Who should attend? Managers and front line staff working with vulnerable adults or young people in any care or support setting, including staff undertaking NVQ awards in care or promoting independence Course Duration: two days Delivery methods: presentation, group discussion, exercises   How to Deliver Great Customer Service Providing a responsive and effective service to clients has become even more important under Supporting People. Ensuring that staff have the skills and knowledge to provide good customer care is not a matter of hoping for the best- it requires training and practice. This course offers the background information and skills to help your staff to excel in this crucial area of work. Course contents Introduction and Introductions Why is it important? What is it? The difference between you and commercial organisations The steps to great service Looking at Quality Customer Types Communication is the key Dealing with mistakes The Angry Customer How you'll know if it's working Action Planning Which organisations would benefit from this course? All organisations who deliver care or support services Who should attend? Any staff who deal directly with the customer, and their line managers Course Duration: 1 day Delivery methods: presentation, exercises, group discussion.   Introduction to Mental Health (2 half days) Course contents What is a Mental Health? - Defining Health and considering it's prevalence and causes Common Mental Health Conditions Terms used to describe someone with a Mental Health and the importance of avoiding labels Mental State Examination Institutions & Community Care - A brief history of institutionalism and the introduction of community care and consideration of the philosophy & guiding principles of community care How does a Mental Health impact on a person's life? Support - What is the appropriate level of support and what is the balance between independent living and duty of care Communication - Understanding the different ways a person with a Mental Health may communicate and developing our understanding of communication skills Which organisations would benefit from this course? People working in services registered with the Commission for Social Care Inspection or in receipt of Supporting People funding Who should attend? Front line staff working with vulnerable adults or young people with a Mental Health Course Duration: 5 hrs Delivery methods: presentation, group discussion, exercises   Safer Lone Working Many supported and sheltered housing staff work alone with some of the most vulnerable members of the community, and in some occasionally unsafe situations. This course examines ways that employers and staff can keep all employees safe at work. Course contents Introduction and Introductions Organisational Duty of Care The Regulatory Context Constructing a Lone Worker Policy Prevention not Cure: Service specification Tenancy/licence obligations Staff training and support Working in Other People's Homes Action Planning Which organisations would benefit from this course? All organisations providing housing related support services Who should attend? Front line staff and their line managers Course Duration: one day Delivery methods: presentation, case studies, group discussion, exercises

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