I wanted to thank you again for all the care and kindness towards Sheila that you helped to make happen. Your professionalism, compassion (and patience!) made such a big difference to those difficult months and years, and the speed with which you coped with the inevitable hiccups that occasionally occur in every such situation was truly admirable.
At the end of last year, my brother passed away, leaving Mum on her own as he was looking after her.
I was left trying to find care for her. Mum is awaiting a hip replacement and is in so much pain that she is now in a wheelchair.
The carers come three times a day (this can be increased after the operation) to help get her out of bed to wash her, shower her, dress her and to make her breakfast, dinner and tea.
My mum often phones me in the day and says that she’s had a lovely dinner or shower.
It gives me great peace of mind knowing that she is well looked after.
The care and support my mum has received has been invaluable especially at this sad time.
I have found the carers to be compassionate and comforting to Mum and Mum looks forward to their visits
If Mum is unwell or if I have a query they are just a phone call away and are always ready to help in any way they can.
Flexserve provided three times daily care to my mother-in-law for more than three years and live-in care for the last 6 months or so of her life. My mother-in-law and the family were always treated with the utmost consideration, patience, kindness, dignity and professionalism. The manager was accessible and responsive: she succeeded under sometimes difficult circumstances in providing continuity of both care and carer as far as possible, which made a huge difference to my mother-in-law’s wellbeing and to our peace of mind.
Strong and lasting relationships were forged with several of the carers and we have been happy to recommend Flexserve to a number of friends and neighbours who have had need of care, sometimes at very short notice.
As a GP, I am well aware of the challenges facing care agencies in providing this essential service to vulnerable patients and their families. I feel Flexserve has risen to these challenges better than I could possibly have wished for.
We know that if you need the care Flexserve are the people to have as you will be in safe hands, in our eyes, they are to be trusted and we can strongly recommend.
Both in the office and in the home Flexserve are responsive, caring and efficient. We really appreciate the intimacy of the relationship between carers, service user and the family. We feel that we all work together well.